Frequently Asked Questions

Article sizing

The fitting of the styles are often described within the product descriptions. If any questions appear from your side, please contact our customer service by phone or email.

Contact

Our hotline will be glad to help you all around our collection and services. Hotline hours are Monday to Thursday from 10am to 5:30 pm (CET) and you can reach us under +49 7243 335699 or drop us an email under info@mygpo.com

Outlets

In our Grandprix Originals Warehouse there is no outlet selling! Please visit our stores in Duesseldorf, Stuttgart and Frankfurt or visit us at our fair stands! We are annually at approx. 15 fairs and events in Germany and Europe.

Delivery time

Your ordered goods are sent within 48 hours after ordering. The shipping time lasts between 3-5 days within the EU and 14-16 days overseas. If a part of your order is not on stock, you will be immediately notified by email.

Logistic partner

We send your ordered goods with DHL worldwide.

Minimum ordering amount

The minimum ordering amount is 49 Euros.

Returns

With returns please include the reason for you return so we can process your return as smoothly and quickly as possible. (Exchanges, money back, mistaken delivery, etc.)

Refund of a paid amount

The amount of the refunded goods will be credited to your credit card or paypal account.

Exchange rights

Because our customers mean so much to us, we have extended the legally required period of 14 days for exchanges or total refunds up to 30 days.

Security

When paying by credit card in our online shop, we guarantee the highest security standards by utilizing one of the most modern SSL encryption technology.

Shipping costs

Payment by cash on delivery – ONLY within Germany: € 9.90
Payment by credit card or with PayPal – within Germany: € 6.00
Payment by credit card or with PayPal – within the EU or to Switzerland: € 8.90
Payment by credit card or with PayPal – outside of the EU: € 19.90

Shipping insurance

All orders sent with our logistic partner DHL are insured against damage and loss.

Trust

We are proud that any problems that have arisen since founding the shop have been solved in close cooperation with our customers and in our customer's best interest. This approach has paid off as many customers have become loyal fans of the DAKOTA and GRANDPRIX ORIGINALS brands.

Methods of payment

1. Credit card (MC, VISA, AMEX)
2. PayPal